1. Introduction

Welcome to Vivicad App, a platform owned and operated by CARSON E-COMMERCE COMPANY LIMITED ("we," "us," or "our"). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our mobile application ("App") to exchange your idle gift cards for Naira.

By using the Vivicad App, you consent to the practices described in this Privacy Policy.

1.1. Definitions

• Account refers to your user account on the Vivicad App.

• Website refers to the Vivicad App itself.

• Personal Data refers to any information relating to an identified or identifiable natural person.

• Service Provider refers to any natural or legal person who processes data on behalf of Vivicad.

• Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself.

• Third-party Social Media Service refers to any website or any social network website through which a User can log in or create an account to use the Vivicad App.

2. What Data We Collect

We collect various types of information to provide and improve our services, including Personal Information and Usage Information.

2.1. Information you provide to us

We collect information you provide directly to us when you register an account, exchange gift cards, or contact customer support.

• Your name, email address, phone number, and other contact details.

• Information related to your gift cards, including card numbers, values, and images.

• Your bank account details for Naira transfer.

• Your identification documents for verification purposes.

2.2. Automatic data collection

We automatically collect information about how you interact with our App, including your activity logs, device information, and location data (if you grant permission).

2.3. User comments and content

We may collect comments and content you post on our App, such as reviews and feedback.

• Your reviews and feedback on our services.

• Any other content you choose to share on the App.

2.4. Information from other sources

We may receive information about you from third-party service providers who assist us in providing our services.

3. Types of Information

We collect Personal Information, Usage Information, and information from cookies and similar technologies.

• Personal Information: name, email, phone number, bank details, etc.

• Usage Information: activity logs, device information, location data, etc.

We use cookies and similar technologies to collect information about your usage patterns and preferences.

We may collect your identification documents for verification purposes.

4. How We Use Personal Information

We use your information to provide services, improve our App, ensure security, and for marketing and communication purposes.

4.1. In mails and contact forms

We may use your email address to send you transactional emails, marketing emails, and respond to your inquiries.

We use your contact information to provide customer support and respond to your requests.

We may use your information to send you promotional materials and updates about our services.

5. Price and Taxes

• Prices for gift cards are determined based on market value and may fluctuate.

• We are responsible for any applicable taxes related to our services.

We reserve the right to change our pricing and taxes at any time.

5.1. Free Trials

We may offer free trials for our services, subject to specific terms and conditions.

6. Children's Privacy

Our App is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

If we become aware that we have collected personal information from a child under 13, we will take steps to delete it.

Parents or guardians should contact us if they believe their child has provided personal information to us.

We encourage parents and guardians to monitor their children's online activity.

7. Data Shared with Third Parties

We may share your information with service providers, business partners, for legal compliance, and in business transfers.

8. Security Measures

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure.

We use encryption and other security technologies to protect your data.

9. Changes in the Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

• We encourage you to review this Privacy Policy periodically.

• Your continued use of the App after any changes constitutes your acceptance of the new Privacy Policy.

We may notify you of significant changes via email or in-app notifications.